**INCLUDE DATE NEEDED IN THE NOTES SECTION AT CHECKOUT. IF YOU NEED IN HAND BEFORE 2 WEEKS A RUSH ORDER IS ALSO REQUIRED! RUSH IS LISTED AS AN UPGRADE AT TIME OF CHECKOUT.**
***Turn around time***
Current turn around time is 2-3 weeks FROM ORDER DATE!! This DOES NOT include shipping time. Please be aware of this when ordering. This means it could be up to 3 weeks BEFORE your order ships! Then allow 3-5 days for shipping via USPS first class.
Shirts and bodysuits are 100% ring spun combed cotton. We use quality boutique style blanks.
SS denotes short sleeve
LS denotes long sleeve
Our goal at Monogram Parade is 100% customer satisfaction. Our company has a 5 star review rating. Please feel free to read our customers reactions to their products. Personalized customer service is our goal.
We strive to make your order that special one of a kind item that your are looking for and welcome custom orders. You can always request a custom order simply by pressing the "Request Custom Order" button featured on my shop homepage!
Follow us on Facebook (Monogram Parade) and Instagram (@Monogramparade) to see new designs before they hit the store!
*We accept Paypal and Credit cards.
You do not need a PayPal Account to pay for your items through PayPal:
You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.
*We will not send packages until payment has cleared; please be sure you have completed your check out. Please contact us if you have any problems with checking out or payment.
*Please pay for the item at the time of purchase. If we have not received payment or at least been contacted by the purchaser within three days of purchase we will cancel the purchase.
*All shipping, tax, etc. is the responsibility of the purchaser.
*Custom orders must be paid for at the time of your order. Orders will not be made until paid for.
*We generally ship USPS First Class Mail, which has a delivery time of 3-5 business days in most cases. A tracking number is included for all orders. There is an option to upgrade your order to priority shipping for an additional cost. Just add the "Priority Shipping" option to your cart.
*We will ship your purchase 2-3 weeks after payment is cleared. This is because the items are being made to order and in most cases customization is being added to the item (i.e. name/initials). If for some reason we need more than 2-3 weeks for item completion, we will let you know at time of purchase.
**It is VERY important that you have a current address on file with both Etsy/Paypal. If you address is NOT current, then the package will be LOST during route. I will not be able to find the package and change the address or the Post Office will NOT be able to pull the package. It will be RETURNED to me, it will delay the process, so you may end up receiving it after the holiday that it was purchased for. I CANNOT be held responsible if you DO NOT UPDATE your address. So PLEASE, PLEASE... Make sure that it is CURRENT!**
**Please note we are NOT responsible for your item if your package states "Delivered" and you do not receive your item. You will have to file a claim with USPS. Every package has a tracking number and USPS should be able to give you GPS coordinates of where the package was when it was scanned as delivered. If this happens to you please contact me so I can work to find a solution**
**RUSH ORDERS** If you would like to get your order rushed you MUST purchase the Rush Order listing for $12. This gets your order to the top of the line and includes an upgrade to priority shipping
*If you have an issue with our shipping prices please message me so I can help you understand where our shipping numbers come from. In our shipping charges, we include the cost of shipping supplies (i.e. tape, boxes, envelopes, tissue paper, labels, etc.)
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Due to the customization process of our items, all sales are final.
My main goal is to make sure you are satisfied with your purchase!
*If for some reason your purchase is not what you expected please contact me within 3 days (72 hours) of receiving your purchase. A direct message MUST be sent to me via email or on Etsy. Giving negative feedback will not be considered for refunds if contact is not made with me first.
**If there is an issue with the garment purchased, i.e. defective snap or button, hole or tear, you must contact me and send me pictures of the defect. If the item is still in stock and able to be replaced I will replace it at no cost to the buyer. If no replacement is available a store credit will be issued for the full amount of the purchase.**
**How do I know my order has shipped**
When your order is ready, you will receive an email stating your order has shipped. Please read this email carefully.
Care instructions can be found on the back of the tag attached to your garment.
I recommend that all items are washed in cold water, delicate cycle, hang or lay flat to dry and iron if necessary. Make sure to turn your item inside out to iron.
**Will my item look exactly like the listing**
I try my best to make sure the item you order looks exactly like the photo listed on ETSY. If for some reason a fabric is no longer available, I have the right to substitute with a similar fabric. I do like to contact the buyer and let them know a substitution has been made.
Size charts can be found in each listing. Please refer to them to ensure a proper fit. These shirts are boutique blanks and therefore run slightly smaller than those found in big box stores. Therefore, I recommend sizing up if your child is in between sizes.
**What is LS and SS**
LS = Long sleeve
SS = Short Sleeve
**Turn around time**
Turn around time varies throughout the year. It just depends on what season we are in at the time. Please refer to my shop announcement for current turn around time. In most cases it is 2-3 weeks. This does not include shipment time. If an item is needed sooner you must purchase the rush listing ($12) which includes an upgrade to priority shipping. A priority shipping upgrade is also available.
**Initials for Monogram**
To decrease any confusion, please include the entire name (first, middle and last). Initials are monogrammed in this order: First, Last, Middle. If only initials are provided they will be monogrammed in the order given. If there is a question, please message me before placing the order. NO REFUNDS OR REMAKES WILL BE DONE IF THE MONOGRAM IS SENT INCORRECTLY
**Questions about the designs I use**
If you do embroidery, PLEASE do not contact me to ask where a design comes from. I'm not trying to be rude, but I work very hard to put together the designs that I use. My time is committed to my customers. I do not contact others on ETSY to ask where the designs they use come from. Please be respectful and don't message me. Google images is a wonderful resource. Thanks in advance!